What is a cancel code?
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How does LST know an alarm has occurred?
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How does the operator know how to respond?
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How does LST determine whether an alarm is real or false?
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Why is a password so important?
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What languages do your operators speak?
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Why can’t I use the phone when my alarm system goes off?
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What happens if the power goes off?
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What do I do if my alarm goes off in the middle of the night?
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What do I do if I come home and find a broken window or door?
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What do I do if my system needs service?
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How do I switchover?
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Do I save money on my home/business insurance?
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How long will it take your technician to complete the switchover of my existing alarm system?
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How do I pay for your service?
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What is a cancel code?
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| A Cancel Code is a signal that is transmitted to the monitoring station when an alarm system is disarmed (turned off) after an intrusion alarm has occurred. Since disarming occurs as a result of the user entering a valid user code, the receipt of the Cancel Code tells the station an authorized user is on the premise. Not all alarm systems are programmed with Cancel Codes. | |
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How does LST know an alarm has occurred?
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| An alarm occurs at a premise when one of the various detectors (door/window contacts, smoke detectors, panic buttons, etc) is activated while the respective zone is armed. This causes the digital dialer in the alarm panel to phone the LST receiver and send a message containing the customers account number followed by an alarm signal. The alarm signal code tells LST what type of alarm was generated. | |
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How does the operator know how to respond?
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| Once an alarm signal is received at LST, the receiver decodes the alarm signal and sends it to the main computer. The computer looks up the customers account number to determine what instructions must be followed to process the alarm. The alarm is then sent to an operator terminal with complete instructions on how the operator should respond. | |
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How does LST determine whether an alarm is real or false?
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| The standard procedure at LST is to verify all alarms by calling the premise phone number and listed phone numbers to ring 6 times. If there is no reponse, it will be dispatched to police station. | |
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Why is a password so important?
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| Passwords are required whenever you are communicating with the LST monitoring station. Since it is easy for a thief to find out the name of an occupant or employee of a premise, a secret password is required to properly authorize occupants and guests. Each authorized person who has access to a premise should have his or her own unique password. The password should be a number that is easy for the individual to remember. If you need to add or delete a person and password from your call list, please contact us. | |
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What languages do your operators speak?
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| LST has a bilingual (English and French) line available for use. Please advise LST in advance of any specific language requirements like Mandarin or Cantonese so we can keep the information on file and be prepared when we contact you in our local office. | |
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Why can’t I use the phone when my alarm system goes off?
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| When an alarm occurs at your premise, the digital dialer in your alarm system uses your phone line to communicate with the monitoring station. While the system is communicating your phone line will be unavailable. This is a very quick transaction so you will not be inconvenienced for long. If you are on the phone at the time an alarm is triggered, the alarm system has priority over your call, so your connection will be terminated immediately. | |
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What happens if the power goes off?
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| In most cases, it is not necessary to advise LST the instant there is a loss of A/C power at your premise. Your alarm system will continue to operate under battery power. If the power is off for an extended period of time and your battery becomes low, a low battery signal will be sent to the monitoring station and an operator will alert you to the fact that your system may not function if the battery runs out. A/C failures only need to be programmed if a customer has high value perishable goods or inventory and wants to be notified any time, night or day that the power is off. | |
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What do I do if my alarm goes off in the middle of the night?
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| If your alarm sounds at night while you are sleeping do not react by turning off your alarm system. By turning off your alarm system you may send a Cancel Code to the monitoring station and LST will automatically assume the alarm is false. Before entering your Cancel Code, cautiously determine what caused the alarm. | |
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What do I do if I come home and find a broken window or door?
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| If you come home to this situation, do not enter the premise. The perpetrator may still be inside. Use a neighbor's phone or a cellular phone to call the LST Monitoring Station for information. If there has been a break-in and the police have not arrived yet, do not touch anything until the police have inspected for evidence. | |
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What do I do if my system needs service?
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| If you require service, please contact LST. We will be happy to assist you. | |
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How do I switchover?
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| Just simply call our toll free 1-800-757-5990 between 9am - 5pm from Monday to Friday or contact us by email. Our customer service representatives will be glad to assist you in scheduling a date and time for you to become a part of the “Only $9.99 per month ” program. | |
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Do I save money on my home/business insurance?
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| Yes, you will save up to 10%-25% on you home/business premium. | |
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How long will it take your technician to complete the switchover of my existing alarm system?
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| Most often, between 1-2 business days after you sign up with LST and make a prompt time arrangement. | |
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How do I pay for your service?
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| Very simple, we accept pre-authorized payment through your nominated bank or credit card payment. | |
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